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Medic Mind - Business Manager
Sales Consultations
Notice to Sales Callers
Common FAQs for Calls (2022)
Upselling in Med Interview Season
Contracts to Sign
UCAT & Interview Calls General Template
Study Mind Calls (2021)
Study Mind A-level Calls (2021) (7:59)
Interview Consultations
UCAT Consultations (2020)
Sample UCAT Consultation (2020) (21:43)
Sample Interview Consultations
Information Packages
For Callers - How to use DM Manager, Consultations Folder, Tidio, Slack and Low Hours Folder
Using Clicksend on Calls (UK Staff)
Virtual Assistants
Important - Get the client to register on the BS
Work Experience Consultations (2024)
Introduction to Medic Mind
Induction Pack
Online Courses
New Lecture
Tutor Recruitment & Management (Not for Dane)
Hiring Tutors: Steps 1-7
1. Hiring Tutors - Steps 1-2 (9:06)
2. Hiring Tutors - Steps 3-4 (9:05)
3. Hiring Tutors - Steps 5-6 (7:24)
4. Hiring Tutors - Step 7 (3:55)
Common Tutor FAQs
Tutor Payments (12:44)
Giving Tutor Feedback
Gaining Availability from Current Tutors (in Low Availability Periods) (4:00)
Tutor Induction Call
Green Manager
Responding to Technical Questions
Arranging Cover (Part 1)
Arranging Cover (Part 2)
Booking Further Hours
Tutor/Student Issues
Common FAQs and Queries (Part 1)
Common FAQs and Queries (Part 2)
Refunds
UCAT Score Responding
Main Manager (with Max)
1. New Leads and Consultations (9:44)
2. Organising Trials (6:01)
3. Negotiating after Trial (UCAT + BMAT) (14:03)
4. Turning Group "Green" (5:58)
Sending Reminders (11:30)
Payment: Upfront (6:57)
Payment: Via Instalments (6:38)
Negotiating for Interview
Full Application Bookings
Posting on Tutoring Jobs Group (6:54)
Group Colours and Members (6:11)
Writing Call Summaries (11:08)
Blue Groups - Trial Stage (10:34)
Scheduling Calls (9:40)
Adding Memberships to Simplybook
Live Walkthrough 1 of WhatsApp Shift (22:13)
Live Walkthrough 2 of WhatsApp Shift (40:20)
Live Walkthrough 3 of WhatsApp Shift (51:17)
Live Walkthrough 4 of WhatsApp Shift (26:31)
Google Sheets - Accounts (NSS) (8:38)
HELP: Organising Tutors in Periods of Low Availability! (11:51)
Payment: Via Custom Instalments
Emails and Tidio Live Chat
Managing the Email Inbox (6:54)
Managing Live Chat
Marketing: Email and Instagram
Using Mailchimp
Instagram: Advertising Comparator (7:04)
Instagram Templates
Uploading to Teachable (2:05)
Slack
How to allocate tutors to tricky clients
New 2022 Guidance
How to use Slack
Sales Checks
GM Check
Email checks
Tutor inductions (23:46)
Tutor chat checks
New Booking site
Dealing with complaints
Improving Customer Experience
How to Hire People for Tasks
New Pricing and New Guidelines for Sales Callers and VAs
New Pricing PDF
Interview Online courses and Pricing Brief
UCAT Online Courses
BMAT Online Courses
Personal Statement Courses
Bursaries
Roles and Responsibilities Forms
Tutor Calls
Top Tips and Consolidation
Customers having issues accessing material
How to get students onto our booking site
Sending text messages to clients after a call with links
Adding/Deducting hours
Oxbridge Mind for Sales Callers and VAs
Introduction
Oxbridge Mind Personal Statement Packages
Oxbridge Mind Online Courses
Oxbridge Mind Calls
Complaint Calls
Protocol
Post Trial Calls
Protocol
Post Trial Call Flow (New)
Upselling
Upselling Task (Calling previous clients to upgrade)
Upselling general tips and tricks
Important changes 2022 for Sales Callers
Please read this for important clarifications
How to view all of our packages and tutoring schemes
VIP Customers
How to use Trengo
Consultations folder
Useful Articles for Interview calls
Chat Function + MS Teams
Premium Tutor Surcharge
Gaining Availability from Current Tutors (in Low Availability Periods)
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